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Returns Policy

  • Any goods supplied by Polycarb Direct, which are either defective in material, or not in accordance with the order, we will replace or refund at our discretion with no extra costs.

Polycarbonate Direct Limited operate a full and fair returns policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The only exception to this is when goods have been custom-made to order, for example cut to size polycarbonate/acrylic sheets, in which case we are unable to accept returns, this also applies for standard rectangles. All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.

If, however, the goods are signed for in good condition on delivery and you later discover they are damaged, it is impossible for us to claim for any damages so we are unable to process any refunds. YOU MUST EITHER:

  1. NOT ACCEPT THE GOODS, AND THEY WILL BE RETURNED TO US. REPLACEMENT OR REFUND WILL BE PROCESSED AFTER RETURN & INSPECTION.
  2. SIGN YOUR NAME AND CLEARLY WRITE THE WORDS - GOODS RECEIVED DAMAGED, IT WILL THEN BE POSSIBLE FOR US TO CLAIM FOR ANY DAMAGES FROM THE CARRIER.
  3. All shortages and damaged items MUST be notified to Online Sales within 3 days.

We will carry out an inspection of all returned equipment to check for signs of use (scratches etc) that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.

If the goods supplied are faulty, it is covered by manufacturers guarantees. In the unlikely event of any goods developing a fault within the guarantee period, they may be returned for an immediate replacement or a full refund, whether they have been used or not. “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to consumers statutory rights.

For cancellations you must e-mail or telephone as soon as possible. Stock items can easily be cancelled but made to order items such as polycarbonate can only be cancelled if they have not already been processed. If it has been processed a cutting charge can be negotiated but a full refund would be very unlikely.

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